General Terms and Conditions
We want to make sure you're completely happy with your shopping experience. If you have any feedback then please get in touch. You can contact us by telephone or email.
Making a purchase
Payments can be made by Visa, Visa Debit, Mastercard, Maestro, Electron. When placing your order, you will be asked to provide your card details for payment.
Out-of-stock and busy periodes
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.
Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like.
All orders are dispatched our own delivery service. We will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery.
In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to The Secret Garden and a further charge may be payable to have the goods re-dispatched.
Our responsibility to you
We sell products for your personal use in your home or garden. Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes.
That said, we do accept liability for any losses in the event of personal injury, proven to be as a direct result of our negligence. However, all other losses, direct and indirect, are excluded.
In our discretion, you may be refunded the price you paid for the product in the event of any complaint. Please refer to our Returns and refund policy.
Pricing and descriptions
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact our team by telephone or email.
All prices are inclusive of any VAT payable unless otherwise stated.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.